🚨 General emergency
For any life-threatening emergency — fire, accident, crime in progress, or a medical emergency — call the national emergency line. It's free from any phone, including without credit.
Police / Fire / Ambulance
MERS 999 — the single national emergency number covering police, fire & rescue (Bomba), civil defence, and ambulance.
Fire & Rescue (Bomba)
Direct line to Fire and Rescue Department Malaysia, alongside 999.
Nearest hospital
For a serious medical emergency, call 999 for an ambulance or go straight to the nearest hospital's emergency department (Jabatan Kecemasan).
💬 WhatsApp urgent support
Prefer to message instead of call? This official Malaysian government line takes WhatsApp too.
Talian Kasih
Domestic abuse, child welfare, and family crisis support via WhatsApp — Ministry of Women, Family & Community Development.
💬 019-261 5999💊 Drug crisis / abuse help
If you or someone you know is struggling with drugs, help is confidential and free. Calling for help is not the same as being reported — but drug offences themselves are treated very seriously under Malaysian law (see Dangerous Drugs Act below).
National Anti-Drugs Agency (AADK)
Talian Bebas Dadah — toll-free drug counselling & rehabilitation helpline, Ministry of Home Affairs.
🧠 Mental health & depression
Feeling overwhelmed, anxious, or hopeless is common for anyone far from home — you're not alone, and support is available 24 hours a day.
Talian HEAL
Ministry of Health emotional and psychosocial support line.
Befrienders Kuala Lumpur
24-hour confidential emotional support for anyone in distress or thinking of suicide.
Talian Kasih
Ministry of Women, Family & Community Development — crisis line for domestic abuse, child welfare, and family issues. WhatsApp: 019-261 5999.
🏛️ Your embassy or high commission
Your embassy or high commission in Malaysia can help with a lost or stolen passport, an arrest, a death, or another emergency involving one of their citizens. 10 missions are listed below, sourced from each mission's own official website — search or scroll to find yours.
BangladeshHigh Commission
📍 8, Lorong Yap Kwan Seng, Kampung Baru, 50450 Kuala Lumpur
✉️ mission.kualalumpur@mofa.gov.bd
🕒 Mon–Fri 9:00am–5:00pm
IndiaHigh Commission
📍 Level 1, Wisma HRIH Lotus, No. 442 Jalan Pahang, Setapak, 53000 Kuala Lumpur
🚨 +6012-203 6900 citizen emergency line
🕒 Mon–Fri 9:00am–5:30pm
IndonesiaEmbassy
📍 233, Jalan Tun Razak, 50400 Kuala Lumpur
🕒 Mon–Fri 9:00am–12:00pm (consular)
MyanmarEmbassy
📍 No. 289, Jalan Ampang Hilir, 55000 Kuala Lumpur
🕒 Mon–Fri 9:30am–4:30pm
NepalEmbassy
📍 Level 1, 2, 3 & 9, Wisma Paradise, 63 Jalan Ampang, 50450 Kuala Lumpur
🕒 Mon–Fri 9:00am–5:00pm
PakistanHigh Commission
📍 132 Jalan Ampang, 50300 Kuala Lumpur
🕒 Mon–Fri 9:00am–5:00pm
PhilippinesEmbassy
📍 No. 1 Changkat Kia Peng, 50450 Kuala Lumpur
🚨 +6012-690 0240 citizen emergency line
🕒 Mon–Fri 9:00am–4:00pm
Sri LankaHigh Commission
📍 Level 17, Faber Imperial Court, Jalan Sultan Ismail, 50250 Kuala Lumpur
🕒 Mon–Fri 9:00am–5:00pm
ThailandEmbassy
📍 206 Jalan Ampang, 50450 Kuala Lumpur
🕒 Mon–Fri 9:00am–1:00pm, 2:00pm–5:00pm
VietnamEmbassy
📍 No. 4, Persiaran Stonor, 50450 Kuala Lumpur
🚨 +6011-3668 2866 citizen emergency line
🕒 Mon–Fri 8:30am–5:30pm
📞 Other help lines
| Need | Contact |
|---|---|
| Immigration matters (visa, pass, overstay) | Jabatan Imigresen Malaysia — 03-8880 1000, or your nearest Immigration office |
| Non-emergency police report | Nearest Balai Polis (police station), or 999 if it's urgent |
🎓 International student help
Studying in Malaysia comes with its own paperwork and rules, separate from a regular work or dependent pass. These are the people who can actually help.
EMGS — Education Malaysia Global Services
📍 20th Floor, Menara TA One, 22 Jalan P Ramlee, 50250 Kuala Lumpur
📞 +603-2782 5888 (daily, 9am–6pm, incl. public holidays)
Handles your Student Pass application, renewal, and visa status — the first place to check if your student pass is close to expiring or stuck in processing.
Your own university
Every university and college has an International Student Office (sometimes called Student Affairs or Global Engagement). They can help with your Student Pass renewal, insurance, and academic issues faster than anyone else — always check in with them first.
Working part-time on a Student Pass
Rules commonly cited for Student Pass holders (always confirm your specific case with EMGS or your university before working):
- Part-time work is normally only allowed during semester breaks or holidays of 7 or more consecutive days — not during term time.
- Limited to about 20 hours a week during term (which, again, is only really available during long breaks), and up to full-time during long semester breaks.
- Only in specific approved sectors — commonly restaurants/cafés, mini-markets, hotels, and petrol stations.
- Requires your institution's endorsement and approval from the Immigration Department — you cannot just take a job without this.
- Compulsory academic internships/industrial training arranged by your programme are handled separately from this cap.
⚖️ Dangerous Drugs Act 1952
Malaysia has some of the strictest drug laws in the world. The Dangerous Drugs Act 1952 (Act 234) makes it a serious criminal offence to possess, consume, produce, or traffic in controlled drugs — there is no "small amount is okay" exception.
- Trafficking (including carrying, storing, or transporting drugs over certain quantities) is punished extremely severely — historically a mandatory death penalty. Reforms in 2023 (the Abolition of Mandatory Death Penalty Act 2023) gave courts discretion between death and life imprisonment with whipping for trafficking offences — the penalty remains among the harshest in the world.
- Possession or consumption without trafficking can still mean lengthy imprisonment, fines, and whipping.
- Foreigners are not exempt — a conviction usually also means deportation and a lifetime ban from re-entering Malaysia.
Penalties by offence — commonly cited figures
Trafficking
Over the threshold amount — roughly ~15g heroin/morphine, ~40g cocaine, ~50g methamphetamine, or ~200g cannabis.
Death penalty or life imprisonment + whipping of at least 12 strokes (court's discretion since the 2023 reform).
Possession
Under the trafficking threshold, with no intent to traffic.
Up to 5 years' imprisonment and/or a fine up to RM20,000.
Self-consumption
Testing positive for drug use.
Up to 2 years' imprisonment or a fine, often with mandatory rehabilitation (Puspen).
Carrying, holding, or storing drugs above the threshold amount can trigger a legal presumption of trafficking — even without evidence you intended to sell it. Exact thresholds and penalties vary by drug and case; the figures above are commonly cited but not a substitute for the Act's actual text or legal advice.
Official reference: National Anti-Drugs Agency — adk.gov.my. Laws and penalties summarised here can change; always verify current provisions with an official source or lawyer.
⚖️ Immigration Act 1959/63
The Immigration Act 1959/63 governs who may enter, stay, and work in Malaysia. As a tenant, staying on a valid pass and keeping your documents current with your admin protects you from serious consequences.
- Overstaying your visa or pass is a criminal offence. Depending on how long you've overstayed, it can mean a fine (often handled as an immigration "compound" for short overstays), or for longer/repeated cases, prosecution with imprisonment and whipping, followed by deportation and a re-entry ban.
- Working without a valid work permit, or for an employer other than the one on your permit, is also an offence — for both the worker and the employer.
- Always keep your passport, visa, and permit documents valid and up to date — your tenant profile shows your visa expiry so you and your admin can track it together.
Official reference: Jabatan Imigresen Malaysia — imi.gov.my. Exact fines and penalties vary by case; always verify with Immigration Department Malaysia.
🇲🇾 Respect for Malaysian law and the King
Malaysia has welcomed us to live, work, and do business here, and we ask every tenant to hold that welcome with respect — for its people, its laws, and its institutions.
We fully respect and uphold the laws of Malaysia and the Federal Constitution, and we honour His Majesty the Yang di-Pertuan Agong (the King of Malaysia) as Head of State — Daulat Tuanku.
Rukun Negara — Malaysia's national principles
We encourage every tenant to know and live by the Rukun Negara, the five principles that guide Malaysian society:
- Belief in God (Kepercayaan kepada Tuhan)
- Loyalty to King and Country (Kesetiaan kepada Raja dan Negara)
- Upholding the Constitution (Keluhuran Perlembagaan)
- Rule of Law (Kedaulatan Undang-Undang)
- Good Behaviour and Morality (Kesopanan dan Kesusilaan)